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Customer Service Phone Representative (Part-Time)

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Location
Vienna, VA
Hourly
$20.00 - $25.00
Job Type
Direct Hire
Date
May 05, 2018
Job ID
2595162
Small local family owned lawn sprinkler company looking for a customer service, all-around office support dynamo to be a  part of their growing family business.
 
Company: Small lawn sprinkler company is made up of a close-knit group.
 
Location: Vienna, VA with easy access to all major roads.
 
Job Type: Direct Hire
 
Hours/Schedule:  Seasonal hours and lots of flexibility/time off in the off-season. July M-F 9-4, August M-Th 9-4, Sept-Nov., M-F 9-4, Dec. M-Th, 9-4, Jan-Feb, very few hours.
 
Rate: $20-$25/hour

 Job Description: Customer Service Phone Support Rep is responsible for, but not limited to:
  • Answering telephones, retrieving voicemail, scheduling appointments, and service calls
  • Collecting payment for services rendered, helping maintain accurate reporting of invoices, sales orders, and work orders
  • Assisting customers with basic troubleshooting of sprinklers, and most importantly, providing our existing and potential customers with the best service possible every chance we get. 
Qualifications:
  • Customer Service experience 
  • Bilingual (English/Spanish) a plus
  • Comfortable using computers and willing to learn a new program
  • Organized, professional, able to work with minimal supervision
  • Work well in close quarters with other office staff
  • Quick learner able to retain new information
  • Able to communicate efficiently and effectively with customers, techs, office staff, and owners
  • Able to work scheduled hours
  • Able to handle customer issues independently
  • Enjoy being part of a big team effort of flexing up hours when work is available and flex down hours when work is slower.