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Writer (Part-Time Project, Virtual)

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Location
Washington, DC
Job Type
Contract
Date
Apr 18, 2017
Job ID
2473565
Insurance broker for expats working outside of the US is seeking a writer with experience writing customer service related emails to clients.

Company: DC office of an Insurance firm 

Location:  Virtual with occasional meeting in the DC office, MUST live in DC Metro area 

Job Type: Project
 
Hours/Schedule:  4 - 6 week project, approximately 20 hours per week, flexible schedule
 
Rate:  $30- $35//hour
 
Job Description: Customer Service Writer 
 
Responsibilities:     
  • Our four main business lines include Auto, Property, Life, and Health.  The majority of our customers are English speakers (70%) but 30% are not so writing should be simple enough for clients where English is their second language
  • Our client service representatives have been doing their own copy for a variety of client issues – 20+ types of issues.  We would like to do a wholescale review of these letters and develop new templates for mandatory use
  • Types of issues include: renewal requests (would like to have multiple versions: one month from renewal, two weeks, one week), application review follow-up, outstanding balances, quote follow-up, credit card expiration, etc
  • Looking for writers with B2C experience, preferably in financial services or insurance.  Looking for someone with experience creating simplified language to improve customer experience and drive desirable outcome by client such as renewing a policy or updating credit card data

Qualifications:
  • College degree 
  • Independent worker 
  • Majority of work can be completed from home
  • Would look to have a kick-off meeting to discuss scope and our “tone” and mid-project meetings may be necessary at our downtown DC office.  We can be flexible with timing of meetings. 
  • Position would be hourly
  • Looking for an efficient, skilled writer given the hourly billing