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Client Services Specialist (Part Time, Job Share)

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Location
Arlington, MA
Job Type
Direct Hire
Date
Jul 11, 2017
Job ID
2500009
Client Services Specialist (Part Time, Job Share)
 
Property management firm seeks part-time client services specialists to provide customer service and staff support as part of job share team. 

Company: Premier full-service property management company in the greater New England region with comprehensive services including condominium management, investor services and maintenance.

Location: Arlington, MA
 
Job Type: 
Direct hire
 
Hours: 20 hours/week, on-site

Schedule: This is a job share role, half day Wednesdays and Thursday/Friday full days. 
 
Rate: 
$21/hr
 
Job Description: 
The Client Services Specialist works directly with the management team and clients on day-to-day operations related to property/real estate management. A successful candidate will have strong interpersonal skills, excel in a fast-paced environment, be a solid communicator and contribute to a positive work environment.
 
Responsibilities:
  • Greet walk-in traffic and incoming phone calls/emails; answer questions and/or direct inquiries to the appropriate staff member
  • Support management staff with research, marketing programs (direct mail or other)
  • Work with vendors and real estate representatives to facilitate transactions, mortgage questionnaires and lease agreements
  • Interact with internal and external clients by phone and email in a professional manner
  • Represent the company through
  • Collaborate with internal staff to resolve client inquiries and communicate results/status
 
Qualifications:                                                                                             
  • Excellent communication skills (written, verbal); good listening skills
  • Proficiency in MS Office Suite (Word, Excel, Outlook)
  • Excellent organizational skills and problem-solving abilities
  • Clear ability to solve customer issues while maintaining excellent service standards
  • Able to communicate a difficult message in a positive manner
  • Experience with 6(d) process, Jenark, Senearthco, Homewise and Strongroom a plus but not required
  • Able to shift priorities as needed while maintaining momentum on ongoing projects
  • Able to work collaboratively with job share partner to communicate important information and provide occasional schedule support