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Loan Processor (Part-Time, Full-Time)

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Location
Alexandria, VA
Job Type
Temp To Perm
Date
Apr 03, 2018
Job ID
2554318
Auto refinancing company in Northern Virginia seeks part-time and full-time Loan Processors with strong customer service skills.

Company:  Auto refinancing technology 
.
Location: Company currently in Alexandria but moving to Ballston in April/May 2018

Job Type: Direct Hire
 
Hours/Schedule:  Full-time schedule preferred, but will also consider part-time options
 
Rate:  $21/hour (with a review after 6 months)
 
Job Description:  Loan Processor will assist customers with their auto loan application questions and verify documentation is complete

Responsibilities:
  • Assist customers with their applications through taking calls, chat sessions, and email
  • Verify information from customers and internal and external systems
  • Review all documentation received to ensure it meets requirements
  • Analyze documents and verifications to confirm if additional follow-up is warranted outside of standard procedures
  • Evaluate loan applications and documents for accuracy and completeness
  • Improve loan application and documentation processes
  • Assist with explaining deficiencies to applicants with rejected loans
  • Complete loan process by explaining provisions to applicant
  • Obtaining signatures and notarizations
  • Maintain customer confidence by keeping loan information confidential
  • Update job knowledge by studying processes and product offerings
Qualifications:
  • Diligent and detail oriented
  • Excellent communication skills, both verbal and written
  • Listening skills, people skills, and attention to detail
  • Professionalism and the ability to work independently and work well with others as part of a team
  • Experience in or desire to work in fast-paced startup environment
  • Experience in automotive and/or banking industries a plus
  • Experience with PureCloud and Google Application Suite a plus
  • Multilingual skills a plus