Job Postings

Client Services Specialist (Part Time, Job Share)

Twitter Facebook
Arlington, MA
Job Type
Direct Hire
Feb 06, 2017
Job ID
Client Services Specialist (Part Time, Job Share)
Property management firm seeks two part-time client services specialists to provide customer service and staff support. Applicants may apply individually or together.

Company: Premier full-service property management company in the greater New England region with comprehensive services including condominium management, investor services and maintenance.
Location: Arlington, MA
Job Type: 
Direct hire
Hours: 20 hours/week, on-site

Schedule: Flexible hours between 8:30-5:00. This is a flexible job share role and open to part or full days; shifts to be coordinated with team mate.
Job Description: 
The Client Services Specialist works directly with the management team and clients on day-to-day operations related to property/real estate management. A successful candidate will have strong interpersonal skills, excel in a fast-paced environment, be a solid communicator and contribute to a positive work environment.
  • Greet walk-in traffic and incoming phone calls/emails; answer questions and/or direct inquiries to the appropriate staff member
  • Support management staff with research, marketing programs (direct mail or other)
  • Work with vendors and real estate representatives to facilitate transactions, mortgage questionnaires and lease agreements
  • Interact with internal and external clients by phone and email in a professional manner
  • Represent the company through
  • Collaborate with internal staff to resolve client inquiries and communicate results/status
  • Excellent communication skills (written, verbal); good listening skills
  • Proficiency in MS Office Suite (Word, Excel, Outlook)
  • Excellent organizational skills and problem-solving abilities
  • Clear ability to solve customer issues while maintaining excellent service standards
  • Able to communicate a difficult message in a positive manner
  • Experience with 6(d) process, Jenark, Senearthco, Homewise and Strongroom a plus but not required
  • Able to shift priorities as needed while maintaining momentum on ongoing projects
  • Able to work collaboratively with job share partner to communicate important information and provide occasional schedule support